How to See a Doctor or Nurse

You can make an appointment by phoning or calling in at reception. 15 min pre–bookable appointments can be booked up to 2 weeks advance. 10 min book–on–the–day appointments are released daily at 7.30 am through our automated system or at 8.30 on the telephones. We operate a triage system until noon so that if all that day's appointments have been released and you feel you need to be seen, reception will take your details and a doctor will phone you back to determine clinical priority. If you cannot attend an appointment please let us know as soon as possible so we can give it to another patient in need.

How to Book Online With Vision Online

We are introducing a new service called Vision Online. This will let you interact with our practice using the internet at your convenience, even when we are closed.

You will need to register with the practice to access this service, and once registered you will be given information that will enable you to create your username and password.

If you are interested in this service, please complete the form next time you are in the surgery, where you will be given details of how to register.

Login to VisionOnline HERE

How to Speak to a Doctor

Doctors are allocated a number of 5 min telephone consultations each day. You book a slot with reception, as for any other appointment. You then call at the exact time and reception will put you through to the doctor.

How to Speak to a Nurse

Nurses take phone calls daily between 12.30 and 13.00.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Teaching Practice

We have been a training practice since 1994 teaching both doctors and medical students. All GP registrars and F2 doctors are fully qualified with a number of years' experience in hospital settings. Some are attached to us for 4 months, some 6 and some 12 . Initially they sit in consultations with our GPs before running their own surgeries, when a more senior GP is always on call to assist. Their consultations may be recorded for teaching purposes but only with your express written consent.

Additionally we take medical students from a number of medical schools. These include Imperial and Kings Colleges. The students sit in with our clinicians but it is entirely your choice if you wish to be seen on your own.