Noticeboard

Please do not come into the surgery unless you have a pre-booked appointment.

DoctorLink is our new online service where you can:

  • Access advice

  • Book Urgent & Routine appointments

  • Request Repeat Prescriptions

  • Request Fit/Sick Notes

  • Make Admin Requests

Sign-up is simple and you can create an account here by clicking on DOCTORLINK below.

Click on appointments and select urgent or routine.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

You will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

Prescription request: swlicb.tpsprescriptions@nhs.net

All other queries: swlicb.twickenhamparksurgery@nhs.net

Complaints, Comments and Suggestions

Should you have reason to be dissatisfied with our service, please contact Serena Medina. She will inform you of our complaints procedure and investigate your complaint in line with the NHS complaints policy. Alternatively, you may contact PALS , whose details appear on the opposite page.

We constantly strive to improve our service and welcome your feedback. A box for comments and suggestions is supplied at reception. These will be discussed within the practice. Sadly we tend to receive feedback only when patients are not happy. Our staff work hard to care for you so we would be pleased to receive positive feedback if you think it is deserved. Perhaps you could drop a note into the comments box or even make an entry on the NHS Choices website.



 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website